Customer Relationship Management System
- One System for all Business Processes
- Wholistic view of the customer
- Wholistic order processing
- Address compilation and maintenance
- Fully integrated customer database (consisting of e.g. subscriber, merchandising buyers etc.)
- Campaign Management System (control, automation and documentation of customer contacts)
- Integration of online shop systems
- Database marketing and statistics (reporting solutions, scoring models for mailings and telephone marketing)
- Document management